Home Care Reviews

At Home Care Assistance, we believe in providing superior service to all of our clients. Our commitment to excellence and strong reputation as the live-in specialists make us the premier home care company in North America. Read what our clients are saying about the quality of our care:

Home Care Assistance Success Stories

“It’s never easy to realize that your family needs more help than the family can provide on its own, and the decision to reach for outside support can be difficult. In 2006, my mom was diagnosed with Parkinson’s disease. My parents live in a house on their own and for the past five years, I watched my mom’s mobility and level of independence steadily decrease, and my dad’s levels of stress and responsibility significantly increase. My sister and I looked into several home care organizations and ultimately, decided upon Home Care Assistance. We were impressed with their balanced approach to care, and their thorough and genuine efforts to get to know my mom and find a Caregiver best suited for her needs. Home Care Assistance has been a huge source of support for both my parents. With the help of her Caregiver, my mom can participate in the activities she loves without needing to depend on my dad to accompany her. My dad can now enjoy some relaxing time on his own. In many ways, Home Care Assistance has given my parents a part of their life back. It has been such a relief knowing that they are in such safe and professional hands.”

— Sessional Instructor, Dept. of Counselling Psychology, UBC

“Please extend my thanks to Susan (the caregiver) and her dog. I had a very unusual talk with my mom yesterday in that this was the first call in years where she was so relaxed and so happy with her day and it was clearly due to Susan and her dog. You are providing invaluable gifts to her and I just want you to know how much I appreciate it.”

— Maureen D., Therapist and Clinical Supervisor (mom lives in Vancouver)

“Our family has been using Home Care Assistance services since October 2010 and recommend this company and their caregivers 100%. My mother has Alzheimer’s so we require personal care, companionship and light housekeeping duties. Carolina and her team of case workers really put the effort into finding the right match for the patient and their families. We have been fully supported from all members of the company and appreciate their personal touch.”

— Cathy S., Surrey

“My sincere thanks to you and your staff at Home Care Assistance for coming to my 11th hour rescue back in May. Your Caregiver helped me shower daily, made my bed, prepared meals and did some food shopping, light cleaning and the laundry. She was a gem, always on time, and her manner and demeanor exhibited her many years of experience as an expert Caregiver. She was dependable, calm, caring and trust worthy. I also enjoyed her lovely sense of humor. I also salute you for your flexibility in making the effort to accommodate a prospective client at the “last minute,” as well as your reasonable cost for the excellent care received.”

— Patricia L. Waller, Retired U.S. Diplomat

“My wife Carol had a hard two-year struggle with incurable cancer, declining steadily until life was hardly more than a pin-hole. The last year I arranged for a caretaker for weekdays, and had help from my daughters, but in the final month they needed help as well and I was no longer able to handle weekends and nights. We contacted Home Care Assistance, who provided round-the-clock attendants. I cannot really find the words to say how wonderful they were: highly competent, comforting and caring, endlessly patient and reassuring. They became family friends. Carol passed away – thankfully, in peace – clutching in her hand a little soft animal that one of the attendants had given her. It was symbolic of the relationship that had developed. I cannot praise and thank them enough.”

— Dr. Noam Chomsky

“Home Care Assistance raises exactly the right banner in promoting The Balanced Care Method as the foundation for all good care. In the rush of medical care systems that focus almost exclusively on problems, The Balanced Care Method encourages an approach which emphasizes creating strengths. For centuries we have known that better health in aging is tied to physical, emotional, social, and spiritual factors. Regardless of diseases, building on these basics of good health matters.

But beyond creating strengths for elders, families that emphasize Balanced Care will come to work together and understand more clearly how to cope with medical problems and illnesses. The secret is in the strength of the foundation of care. The rest then comes into clearer perspective; complex situations and decision-making during this time of life are better understood and engaged. Home Care Assistance is about foundation-building-for elders, families, supportive friends and, ultimately, for your health care team.”

— Dr. Dennis McCullough


“A little over five years ago, my mother suffered a stroke and I was referred to Home Care Assistance of Richmond. Initially, they provided companion care for my mother during the day, seven days a week. As my mother’s physical condition continued to worsen, I extended the care to 24 hours a day. I have been very pleased with Home Care Assistance for a number of reasons. One is continuity of care providers. My mother has the same two caregivers, week in and week out. This has given me the opportunity to get to know the caregivers and establish a working relationship with them. They have become an integral part of my mother’s medical team which includes her primary care physician, neurologists and therapists. Also, the companions demonstrate an actual concern for my mother’s well-being. They are compassionate and caring in the way they interact with her. And there is no price you can place on the peace of mind knowing that a loved one is being cared for in a manner that you would provide yourself if possible.”
— Trace Carson – Richmond, Virginia

“I used Home Care Assistance to provide care for a trust client of mine for Home Health Care. I needed someone quickly around the clock until he was placed in a nursing home as he had no family or friends that could help. I continued to use this agency while he was in the nursing home because they were so good and helped him feel safe and calm. The nursing staff came out right away to evaluate him and we were staffed right away. The staff was always prompt, qualified, kind and caring. Background checks were always completed. Communication was exceptional. My client was a more difficult case, personality wise, but they were still very patient and kind. They were very dependable, I never had to worry if they were coming or not. The agency was quick to cover a sick worker, a flat tire and to communicate it with me when necessary. This will be the first agency that I will call when I need care for another client. I highly recommend Home Care Assistance.”
— Corrine Cooper – Richmond Virginia Attorney and Trust Officer

“Home Care Assistance did a fantastic job helping my mother recover after her hip surgery. My mom was extremely reluctant to have outside help come into her home. She wanted me there to help her all the time, but I work and have children so there was no way I could provide the care she needed. The caregivers were very caring and professional. She quickly bonded with them and they have a great relationship. Home Care Assistance did a much better job than I could have done!! I really appreciated their help.”
— Jason Schnepf – Midlothian Virginia

“Home Care Assistance provides 24 hour live-in companions for my mother. They’ve been superb about ensuring 100% seamless coverage, even when emergencies have occurred. Home Care Assistance has been helping us out for over 8 months now, through some very trying times. Everyone is always looking out for my mother and the staff has gone above and beyond to find just the right people to work with her. I would rate their service an A+!”
— Tammi Reichel – Glen Allen Virginia

“Home Care Assistance is a blessing. My husband was in the hospital and I knew he was going to need a helping hand. I was communicating with Becky Grim prior to my husband’s release from the hospital, and she was on standby ready to provide care. When I called her and told her hubby was coming home, everything was taken care of. Help was here before I knew it. If you have a loved one that needs a caregiver, do not hesitate to call. They are a wonderful company and their service is above and beyond.”
— Nancy Hathaway – Poquoson, Virginia

“We contracted Home Care Assistance to provide in home care for my mother several years ago. They began working daytime in the home 5 days/week, and as her needs have progressed they now provide care 24 hours a day 7 days a week. Home Care Assistance always stays in touch with all or our family members and keeps us updated on Mom’s health and activities. From the outset, this caregivers showed genuine interest in the my mother, quickly won her confidence and friendship; and have always cared for her in gentle, prompt, and thoughtful manner which goes well beyond our expectations. Our family has been exceptionally lucky to have Home Care Assistance. Both the caregivers and the agency have been fully supportive and communicative in every way.”
— John Trattner – Glen Allen Virginia

“I hired Home Care Assistance of Richmond to provide care for my husband who has dementia. The staff is great and very caring. The staff that comes out to help is very caring and patient. They are very professional and really nice to me and the family. I have been extremely satisfied with their service.”
— Polly Bauhan – Manakin Sabot Virginia

“My 84 year old mother had fallen resulting in a very badly sprained foot and ankle and shoulder. She could barely walk, couldn’t dress or undress herself due to her shoulder, and was pretty much dependent on someone else to do most things. Becky Grim, the owner, has been involved since my original call for information. She has been wonderful. The home care workers she sent were caring, took care of my mom’s needs, and were fabulous. They helped my mom get showered, dressed, they washed and dried the sheets and then changed the bed. They served her a meal each time they came, and they even cleaned up around the house when they weren’t working directly with my mom. WOW!!! They were great! I would recommend them without hesitation.”
— Suzanne Creasey – Williamsburg, Virginia

“My mother came home to an independent living facility after a hospital stay. She was on hospice, bedridden and needed 24 hour care. The Home Care Assistance caregivers were always there on time and all the care was highly coordinated, so I did not have to worry about anything. Most importantly, the providers went out of their way to make my family member comfortable. Nothing was too much for them. They encouraged her, fixed all meals, cleaned up everything. They took extra time to look up questions my Mom had, to play music for her and whatever she asked. They became friends over time. I would recommend Home Care Assistance to anyone.”
— Sharon Voerman – Williamsburg, Virginia