Frequently Asked Questions

Frequently Asked Home Care Questions

The following are some of the most frequently asked questions by families in search of senior care for their aging parent, grandparent or loved one. If you do not see your question listed below, please do not hesitate to contact us directly at 804-741-0009 where a Care Manager will be more than happy to assist you.

What is home care?

In-home care provides seniors with one-on-one assistance in the comfort of their own home, which enables them to live independently. Home Care Assistance helps seniors maintain their quality of life, and the personal attention they receive vastly improves their safety, health and happiness. Home care includes assistance with activities of daily living such as meal preparation, bathing, transportation, laundry, medication reminders, light housekeeping and companionship.

My parents are reluctant to accept home care. Now what?

Convincing older adults that they need help at home can be challenging. While they balk at the thought of losing independence, the opposite is actually true. By having a little help, they are much more likely to retain independence because they remain in control of decisions affecting their lifestyle. Once a crisis occurs (a fall, dehydration, a severe UTI), decisions about their care will be in the hands of others. With professional home care, families can enjoy peace of mind knowing their loved ones are in safe and caring hands.

We have a couple of ideas:

  1. Ask your parents to try home care, at least temporarily. Once they meet their caregiver and see how nice it is to have an extra set of hands, “temporary” almost always becomes permanent.
  2. Come up with another name for “caregiver.” Some of our clients are more receptive to having a personal assistant or a housekeeper/chef.
  3. Ask your parents to do this for you …agree to a meeting with our owner. Once your parents meet our owner and understand that our company shares their goal of remaining at home, it’s a less threatening proposition.

Who pays for home care?

The services offered by home care companies like ours are not covered by the government programs such as Medicare or Medicaid. The government typically only covers a limited number of visits by a nurse, physical therapist, or occupational therapist after a hospital stay or for homebound clients who have high medical needs. Financial resources our clients typically use to pay for our services include:

  • Long Term Care Insurance
  • The Veterans Aid and Attendance Benefit – For veterans or their widows
  • Pensions, 401k’s, Social Security Benefits and other retirement income
  • Home equity loans or reverse mortgages
  • Life Insurance Policies
  • Financial assistance from family members

Often our clients use a variety of the listed sources. If you need help with any financial questions related to your loved one’s care, please feel free to contact us. We have a Certified Financial Planner on staff who can provide a free consultation and answer any questions you have.

Why should I use a company rather than hire a caregiver on my own?

Here are the reasons:

  1. With a private caregiver, you need to do the proper screening and background checks. After you hire that person, you then become a supervisor, and it isn’t always easy! We have a very rigorous system for screening and interviewing caregivers, so we hire only the highest quality caregivers. Plus we handle all ongoing caregiver issues so the family never has to deal with it.
  2. When your private caregiver calls in sick or must head out of town to take care of a sick family member, you’re stuck finding a replacement or taking care of your loved one yourself. When you use a company, there are always back-up caregivers available.
  3. Our caregivers are our employees, which means we pay all of their taxes and Worker’s Compensation. Quite a few caregivers are injured on the job, and the Worker’s Compensation Bureau can come to your loved one looking for compensation if your caregiver files a claim.
  4. Our caregivers work under a care plan developed by an expert in the field, and they have a team of supervisors who keep a close eye on the level of care being provided. It takes a lot more coordination than people think. And to get the best care, you should involve professionals.

Most important, however, is the fact that when you choose Home Care Assistance, you are hiring an entire team of people who care. We’re there for the journey!

What’s unique about Home Care Assistance?

The most significant feature of our company is our approach to home care. We’re not interested in “adult babysitting” and we aren’t simply a housekeeping service. We provide ongoing care management to ensure that the care is of the highest standard and that our caregivers are helping our Clients lead high-quality, purposeful lives. We are the top senior care provider in Richmond.

Another feature is that we specialize in live-in care, providing a quality alternative to an assisted living or skilled nursing facility. As you will see on our website, so many pieces of our philosophy contribute to our success: consistency in caregivers, a proprietary system for screening caregivers, a unique Balanced Care training program, and more. If you decide to interview several home care companies, you need to keep us on your short list. Quite simply, we are the best in the business.

How do you choose caregivers?

One of the reasons we are so successful is our ability to match clients and caregivers. After our initial meeting and assessment with you or your loved one, our Care Manager will have an excellent idea of the level of care needed and the type of personality that would be a good fit. At that point, our care team brainstorms on which of our employees would be a good fit. Nearly 100% of the time, we are right on target with our “matchmaking” skills. However, anytime during the relationship that the client wants to change caregivers — for any reason — we willingly do so.

Do I have to sign a contract?

No. While we have an agreement that spells out expectations, we do not require a long-term commitment to our services. We want you to use us only if you are 100% satisfied. As a matter of fact, we encourage older adults who are undecided about the value of home care to simply give us a try, even if it’s only for a month.

Does home care have to be at home or in home?

Our care goes wherever seniors need it. Our caregivers can even provide one-to-one services for seniors during hospital stays or after admission to an assisted living facility, ensuring that seniors maintain the high level of personal care and companionship they deserve. Our caregivers can even accompany seniors on vacation!

Will the caregiver move in to the senior’s home?

Caregivers stay in the home only for the duration of their assigned shift. Caregivers must maintain a separate residence and are not allowed to use the personal property of the senior without permission from the senior. They may not have visitors or invite family to the home while they are working.




Testimonials

“A little over five years ago, my mother suffered a stroke and I was referred to Home Care Assistance of Richmond. Initially, they provided companion care for my mother during the day, seven days a week. As my mother’s physical condition continued to worsen, I extended the care to 24 hours a day. I have been very pleased with Home Care Assistance for a number of reasons. One is continuity of care providers. My mother has the same two caregivers, week in and week out. This has given me the opportunity to get to know the caregivers and establish a working relationship with them. They have become an integral part of my mother’s medical team which includes her primary care physician, neurologists and therapists. Also, the companions demonstrate an actual concern for my mother’s well-being. They are compassionate and caring in the way they interact with her. And there is no price you can place on the peace of mind knowing that a loved one is being cared for in a manner that you would provide yourself if possible.”
— Trace Carson – Richmond, Virginia

“I used Home Care Assistance to provide care for a trust client of mine for Home Health Care. I needed someone quickly around the clock until he was placed in a nursing home as he had no family or friends that could help. I continued to use this agency while he was in the nursing home because they were so good and helped him feel safe and calm. The nursing staff came out right away to evaluate him and we were staffed right away. The staff was always prompt, qualified, kind and caring. Background checks were always completed. Communication was exceptional. My client was a more difficult case, personality wise, but they were still very patient and kind. They were very dependable, I never had to worry if they were coming or not. The agency was quick to cover a sick worker, a flat tire and to communicate it with me when necessary. This will be the first agency that I will call when I need care for another client. I highly recommend Home Care Assistance.”
— Corrine Cooper – Richmond Virginia Attorney and Trust Officer

“Home Care Assistance did a fantastic job helping my mother recover after her hip surgery. My mom was extremely reluctant to have outside help come into her home. She wanted me there to help her all the time, but I work and have children so there was no way I could provide the care she needed. The caregivers were very caring and professional. She quickly bonded with them and they have a great relationship. Home Care Assistance did a much better job than I could have done!! I really appreciated their help.”
— Jason Schnepf – Midlothian Virginia

“Home Care Assistance provides 24 hour live-in companions for my mother. They’ve been superb about ensuring 100% seamless coverage, even when emergencies have occurred. Home Care Assistance has been helping us out for over 8 months now, through some very trying times. Everyone is always looking out for my mother and the staff has gone above and beyond to find just the right people to work with her. I would rate their service an A+!”
— Tammi Reichel – Glen Allen Virginia

“Home Care Assistance is a blessing. My husband was in the hospital and I knew he was going to need a helping hand. I was communicating with Becky Grim prior to my husband’s release from the hospital, and she was on standby ready to provide care. When I called her and told her hubby was coming home, everything was taken care of. Help was here before I knew it. If you have a loved one that needs a caregiver, do not hesitate to call. They are a wonderful company and their service is above and beyond.”
— Nancy Hathaway – Poquoson, Virginia

“We contracted Home Care Assistance to provide in home care for my mother several years ago. They began working daytime in the home 5 days/week, and as her needs have progressed they now provide care 24 hours a day 7 days a week. Home Care Assistance always stays in touch with all or our family members and keeps us updated on Mom’s health and activities. From the outset, this caregivers showed genuine interest in the my mother, quickly won her confidence and friendship; and have always cared for her in gentle, prompt, and thoughtful manner which goes well beyond our expectations. Our family has been exceptionally lucky to have Home Care Assistance. Both the caregivers and the agency have been fully supportive and communicative in every way.”
— John Trattner – Glen Allen Virginia

“I hired Home Care Assistance of Richmond to provide care for my husband who has dementia. The staff is great and very caring. The staff that comes out to help is very caring and patient. They are very professional and really nice to me and the family. I have been extremely satisfied with their service.”
— Polly Bauhan – Manakin Sabot Virginia

“My 84 year old mother had fallen resulting in a very badly sprained foot and ankle and shoulder. She could barely walk, couldn’t dress or undress herself due to her shoulder, and was pretty much dependent on someone else to do most things. Becky Grim, the owner, has been involved since my original call for information. She has been wonderful. The home care workers she sent were caring, took care of my mom’s needs, and were fabulous. They helped my mom get showered, dressed, they washed and dried the sheets and then changed the bed. They served her a meal each time they came, and they even cleaned up around the house when they weren’t working directly with my mom. WOW!!! They were great! I would recommend them without hesitation.”
— Suzanne Creasey – Williamsburg, Virginia

“My mother came home to an independent living facility after a hospital stay. She was on hospice, bedridden and needed 24 hour care. The Home Care Assistance caregivers were always there on time and all the care was highly coordinated, so I did not have to worry about anything. Most importantly, the providers went out of their way to make my family member comfortable. Nothing was too much for them. They encouraged her, fixed all meals, cleaned up everything. They took extra time to look up questions my Mom had, to play music for her and whatever she asked. They became friends over time. I would recommend Home Care Assistance to anyone.”
— Sharon Voerman – Williamsburg, Virginia